Frequently asked questions.

Yes. The initial consultation is completely free (worth £50), so students and tutors can get to know each other and experience Ucademy's teaching approach before committing. On top of that, there is a full money-back guarantee on the first two weeks — if for any reason it isn't the right fit, we'll refund everything you've paid within those first couple of weeks.

Payments are made monthly in advance via automatic account debiting through our website, unless cancelled. There are no hidden fees — the price you see is the price you pay.

Students receive 8 allowed absences annually with 24-hour notice. If you miss a lesson, you'll have access to the recorded session. Exceeding 8 absences may result in removal from tutorials. No refunds are issued for absences.

Emergency absences are evaluated individually. Commonly excused absences include internet connection loss, pilgrimage, pre-planned holidays with advance notice, and illness with appropriate documentation.

At 11+ we cover all of the modules, and at GCSE we teach all of the core subjects. At A-Level we teach Maths, Further Maths, Physics, Chemistry, Biology and Psychology. We also have specialists for entrance exams such as the UCAT, TMUA and similar admissions tests. For subjects outside this list, we can often find a suitable tutor through our affiliate network, though we don't directly offer full comprehensive programmes for those within Ucademy — just ask and we'll let you know what's possible.

Yes. We provide advice and full support on applications for Oxford and Cambridge University, including Medicine and Engineering programmes. Our specialist tutors have first-hand experience with the Oxbridge admissions process.

Our staff includes school teachers, department heads, official examiners, lead examiners, Oxbridge admissions specialists, and graduates and undergraduates from top universities. They go through a rigorous selection process — around 5 out of every 1,000 applicants get selected.

Our GCSE completers consistently achieve grades 7–9; A-level students earn A/A*; and our 11+ Birmingham entrance test preparation has a 100% success record. These results require full course completion as determined in your initial consultation.

Full completion means finishing all recommended tutorial sessions and completing the assigned outside coursework. This is determined individually during your initial consultation based on your starting level and goals.

Tutor changes are handled on a case-by-case basis. We encourage you to first raise any concerns with your Educational Coach, who supports you between sessions. If issues persist, contact our support team and we'll work to find a solution.

We teach specific exam boards, with the content and papers tailored to each individual exam board. Students are grouped by ability assessment, not age, ensuring appropriate challenge levels. Each student's study structure and independent practice are tailored to their individual needs.

Yes. One-on-one tutoring is available but limited. Most of our tutors are booked in advance for the academic year, so we recommend registering early if you prefer private sessions.

Recommended start times vary by level — 11+ preparation should begin at the start of Year 3; GCSE support at the end of Year 6 or Year 10 (depending on intensity needed); A-level prep during Year 11 holidays; and university application support at the end of Year 12 mocks.

Slot selection depends on student availability, current ability level, and available class positions. New classes require a minimum of 6 students to begin. We work with you to find the most suitable time slots.

Eligible Premium programmes include a money-back grade guarantee when the student completes the required Full Course and meets the published terms. Core programmes and incomplete courses are not covered by that guarantee.

Yes. Ucademy is fully remote: consultations, tutorials, Educational Coach support, progress reporting, and parent updates are delivered online.

Simply complete the registration form on our website. Once submitted, our consultants will arrange a free initial consultation to discuss your needs, assess your current level, and recommend the best course of action.