Information We Collect

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Personal Information

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• • Contact Information: Name, email address, telephone number, and postal address
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• • Account Information: Login credentials and profile details
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• • Educational Information: Academic background, grades, learning objectives, and educational needs
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• • Communication Data: Records of correspondence if you contact us

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Automatically Collected Information

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• • Usage Data: Information about how you use our app, such as features accessed, time spent, and interactions
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• • Device Information: Device type, operating system, browser type, IP address, device identifiers, and mobile network information
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• • Log Data: System logs and usage patterns

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Information from Google APIs

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When you use features of our app that connect to Google services:

• We may access data from your Google account (such as Google Classroom data) only with your explicit consent
• We follow the Google API Services User Data Policy
• We only request access to data necessary for the functionality you're using

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How We Use Your Information

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To Provide and Improve Our Services

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• Deliver personalised tutoring services tailored to your needs

Create and maintain your account

• Process and fulfil your requests
• Improve our app and services based on usage patterns
• Communicate with you about your tutoring sessions, upcoming classes, and other related information
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For Analytics and Research

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• Analyse usage patterns to enhance user experience
• Conduct research to improve educational outcomes
• Generate anonymised statistical data
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For Security and Legal Purposes

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• Protect the security and integrity of our services
• Detect, prevent, and address fraud, unauthorised access, and other misuse
• Comply with legal obligations
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How We Protect Your Information

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We implement appropriate technical and organisational security measures to protect your personal information, including:

• Industry-standard encryption technologies to safeguard data transmission
• Regular security assessments and updates
• Strict access controls limiting data access to authorised personnel only
• Employee training on privacy and security practices
• Secure storage systems with enhanced protection measures
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Data Retention

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We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorised use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal requirements
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Sharing Your Information

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Service Providers

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We may share your information with trusted third-party service providers who help us operate our business and deliver services to you. These providers are contractually obligated to use your information only for the purposes of providing services to us and in compliance with this Privacy Policy.

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Legal Requirements

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We may disclose your information if required to do so by law or if we believe that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability
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Business Transfers

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If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

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Your Privacy Rights

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Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data under certain circumstances
• Restriction: Request restriction of processing of your data
• Data Portability: Request the transfer of your data to you or a third party
• Objection: Object to processing of your data
• Withdrawal of Consent: Withdraw your consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

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Children's Privacy

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Our tutoring services are provided to students of all ages, including children under 13 years of age. We collect personal information from children under 13 only with verifiable parental consent. This information is limited to what is necessary to provide our tutoring services and is handled with additional care and protection.

We require parental consent before collecting, using, or disclosing personal information from children under 13. Parents have the right to review their child's personal information, request its deletion, and refuse to allow further collection or use. If you are a parent and wish to exercise these rights or have questions about our practices regarding your child's information, please contact us using the information provided in the "Contact Us" section.

We take additional measures to protect children's privacy, including:

• Limiting the collection of personal information to only what is reasonably necessary for participation in our tutoring services
• Obtaining parental consent through reasonable means
• Not making children's personal information publicly available
• Implementing procedures to maintain the confidentiality, security, and integrity of children's personal information
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Third-Party Links and Services

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Our app and website may contain links to third-party websites and services. This Privacy Policy does not apply to such third-party content, and we are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of any third-party websites you visit.

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Google API Services

We use Google API Services in our application. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

1. We only use access to read, write, modify, or control Google user data for the purposes described to users and only for the limited purposes described to users when requesting their consent.
2. We do not sell Google user data or use it for advertising purposes.
3. We limit data use to providing or improving user-facing features that are prominent and directly relevant to the app's functionality.
4. We do not use Google user data to serve advertisements, including retargeting, personalised, or interest-based advertising.
5. We do not allow humans to read user data unless:
   • We have obtained the user's affirmative consent,
   • It is necessary for security purposes,
   • It is necessary to comply with legal obligations, or
   • Our use is limited to internal operations and the data is aggregated and anonymised.

International Data Transfers

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Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. We implement appropriate safeguards to protect your information when transferred internationally.

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Changes to Our Privacy Policy

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We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. Any changes will become effective immediately upon posting the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

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Contact Us

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If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

• Email: info@ucademy.co.uk
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We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

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