Terms and conditions

Welcome to Ucademy. These Terms and Conditions ("Terms") govern your use of our mobile application and services. By accessing or using Ucademy, you agree to abide by these Terms. Please read them carefully. by downloading, installing, or using Ucademy, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the app or any related services.

1. TERMS

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

2. Refund Policy for Ucademy Online Course

At Ucademy, we are committed to offering quality online courses that help you achieve your academic goals. To ensure customer satisfaction, we have established a comprehensive refund policy that covers various aspects of our services.

2.1 No Sweat Guarantee:

We understand that our courses may not always be the right fit for everyone. To give you peace of mind, we offer a no sweat guarantee. If you decide that the course isn't right for you within the first 14 days of your enrolment, you can request a full 100% refund, with some questions asked. Simply contact our customer support team, and we will process your refund without any hassle.
The 14 day money back guarantee is only valid on purchases made prior to Jan 1st, for that exam year.

2.2. 100% Refund if Grades A/A* Not Achieved Upon Completion of Full Course (Official Proof Required)

We are confident in the quality of our courses and the ability of our instructors to help you achieve top grades. If you complete the full course and do not achieve a grade of A or A*, you are eligible for a 100% refund. You need to sit an official exam board exam in which it is possible to get an A*/A in the subject. You must provide official proof of your grade from your exam board within 14 days. Once we verify your claim, we will issue a full refund.
Please note that you must have completed the entire course, including all assignments, assessments and any recommendations made by Ucademy consultants, to qualify for this refund.

2.3. 30 Day Challenge Conditions:

For our 30 Day Challenge, there is no refund policy within the month, unless all the work that has been set is 100% completed.

2.4. We operate a fair use refund policy:

This means we reserve the right not to refund the course if we feel you are taking advantage of the refund policy. Examples of taking advantage of the refund policy include, but are not limited to: Non-compliance with Ucademy's Instructions: If you fail to follow the instructions provided by Ucademy, such as not adhering to course guidelines, not using the recommended resources, or not following our advice on study strategies at any stage, we cannot issue a refund. Our instructors and support team are here to help you succeed, but it is crucial that you follow their guidance to achieve the best results.
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Using premium services such as live tutor lessons: Some of our premium services include tutoring lessons. As we have to pay the tutor for this time, it’s not fair to expect us to refund you if you have used these services. If only a proportion has been used then we would work out a fair proportion to refund.
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Waiting too long to advise us of a refund, if you are in any way unhappy with the course please contact us immediately so we can take action to correct it.
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Not contacting us before exams if you are unhappy with the course.
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Using the course to study for exams and then requesting a refund around the time of your exam. This applies to all of our courses but especially applies to our "Beat The UCAT" course which is time sensitive.
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Using a significant proportion of the course before asking for a refund. We believe that you should be able to decide whether the course is working for you or not before you have almost completed the course. If the course is not working for you, we encourage you to stop using it and ask for a refund before you get more than 5% of the way through. Students who have completed more of the course than this are not eligible for a refund.
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Any indications of copyright abuse or “competitor shopping”.
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Sharing privately issued coupon codes to others.
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Minor missing content and / or errors. We do our best to make sure that the course is as complete and accurate as possible but no one can guarantee perfection. If you believe that there are significant omissions and errors then please advise us in the first instance and give us a chance to fix it.

‍Lack of Engagement: If you choose not to engage with the course materials, attend classes, or complete assignments, we cannot offer a refund. It is your responsibility to actively participate in the course to maximise your learning experience. Paying for the course is one way we encourage students to actually use the course. Because, if students get it for free they will be less likely to “do the work”. Not doing enough work is evidence of students not even trying.
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A user’s own technical difficulties.
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User excuses: “Not having enough time” etc. is not an excuse that will get you a good grade and it’s not an excuse that carries water with us either. If there is a tragedy that is out of your control such a death in the family, major sickness, major accident we will of course send you our best wishes and refund you.
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Language difficulties: in order to benefit from the course it is expected that users have a strong grasp of the English language.
Falsified information: if a user provides invalid information upon enrolment, such as email address, name, year of study, or exam board they do not qualify for the money back guarantee.
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When a student skips ahead in the videos, takes notes or screen shots, but does not actually hit play, our system records it. Every time a student does this, it will be considered a ‘video watch’ and will be added to the percentage that they have completed.
Students who enrol in the course, binge watch tutorials, and then request a refund are not eligible for a refund. This would be considered ‘taking advantage’ of our money back guarantee.
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The money back guarantee does NOT apply during exams. Students who choose to enrol in the course so close to exams may not have enough time to complete the course, and we can not be held responsible for students who have not designated the proper amount of time to revise.

By enrolling in a Ucademy online course, you agree to adhere to our refund policy. If you have any questions or concerns about this policy, please feel free to contact our customer support team.
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3. Payment plans

3.1 Cancellation of Payment plans

Payment plans are on-going, and students may NOT cancel at any time. This is a payment plan where students get increased purchasing power and the ability to manage their cash flow. This means that the full payment of the course is expected.

3.2 Credit Reporting

t's important for students to understand the potential credit implications of not adhering to the agreed payment plan. If a payment plan is cancelled and the outstanding balance is not paid, Ucademy may report the delinquent account to credit bureaus.

Please note that all of these proposed changes aim to maintain the sustainability of our programs and our ability to offer flexible payment options. We are committed to working with students to ensure the best outcomes for students and will continue to provide support in managing tuition payments.

4. COMMENTS on our Platforms

When posting comments, please read the other questions first – your question might have already been answered.Ucademy endeavour to respond to all relevant comments as soon as possible, subject to demand.

5. USE LICENCE

All materials are copyright Ucademy.The courses and materials are exclusively for the use of individual students studying for their exams.

If you are a teacher, tutor, organisation or charity you must make Ucademy aware of this when you enrol as there to avoid copyright infringement.Permission is granted to view the materials for personal, non-commercial, transitory viewing only.

This is the grant of a licence, not a transfer of title, and under this licence you may not:modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any content contained on Ucademy’s website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or ‘mirror’ the materials on any other server.This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Ucademy at any time.

Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Login details and accounts may not be shared with other students. The site tracks users IP addresses and alerts us when unusual sign in activity occurs.

6. DISCLAIMER

The materials on Ucademy’s website are provided ‘as is’. Ucademy makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Ucademy does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

7. LIMITATIONS

In no event shall Ucademy or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Ucademy’s Internet site, even if Ucademy or a Ucademy authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

8. REVISIONS AND ERRATA

Whilst Ucademy endeavour to ensure the learning material provided is factually correct and in-line with the most up-to-date learning curriculums, in some rare instances the material may include technical, typographical or photographical errors. Ucademy reserve the right to remove and/or amend any of the material on its website without prior notice.

9. LINKS

Ucademy has not reviewed all of the sites linked to its internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ucademy of the site. Use of any such linked website is at the user’s own risk.

10. SITE TERMS OF USE MODIFICATIONS

Ucademy may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

11. MEDIA SUBMISSIONS

f you are submitting photo or video footage of yourself to Ucademy to enter a competitions e.g. Results Day Competition then you accept that Ucademy can use this media as promotion material on their website and social media channels.
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By submitting media to Ucademy you enter into the following agreement (“Agreement”) with Ucademy (the “Producer”).
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Here you are informed that the Producer is capturing media and that your name, likeness, image, voice, appearance and/or performance is being digitally documented and made part of the media in which you appear (“Product”).
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You grant the Producer and its designees the right to use the Product in any format, now known or later developed. You grant, without limitation, the right to edit, mix or duplicate and use or re-use Product in whole or in parts as Producer may elect. Producer or its designees have complete ownership of the Product, including copyright interests.

You grant Producer and its designees the right to broadcast, exhibit, market and otherwise distribute the Product, in whole or in parts, and alone or with other products, for any purpose Producer or its designees determine. This grant includes the right to use Product for promoting or publicising starting on this day signed and dated for the next 4 years.

You have the right to enter into Agreement and are not restricted by commitments to third parties.

Producer has no financial commitment or obligations to you as a result of Agreement unless otherwise stated in the published entry conditions.Producer acknowledges that no content captured by Producer and its designees will be exposed to unlawful practises on any media.

Producer will represent your likeness in a professional and positive manner, upholding the integrity of your character and reputation at all times.You acknowledge and understand that the Producer cannot control the behaviour of other persons on the internet.

You also understand that Producer cannot prevent yourself from being exposed to hostile, rude, nasty, defamatory or unfavourable comments, cyberbullying, trolling, harassment or other online behaviour that may have a negative impact on you.

You accept that the Producer is not liable for any negative consequences you may experience as a result of the behaviour of other persons related to your online presence and/or the Product. Examples of such negative experiences are physical and mental health issues.

You grant permission, or have permission from your guardian, to take part in the filming and photography associated with the Producer’s Product.